Terms & Conditions

Note: Updated on 30/Sep/2026 to align with “UC1104 v10”.

Alert-iT’s care alarm systems are intended to assist in the care of individuals with a range of conditions. The products are intended to supplement, and not replace, appropriate supervision, personal vigilance and care by Users and care staff.

While every reasonable effort has been made to design reliable products, no alarm system can guarantee that every event or alarm condition will be detected or communicated. Our liability for any failure to detect or communicate an event is governed by section 15.

Where You are a Consumer, the provisions expressly stated to apply only to “Business Customers” shall not apply to You. Nothing in these Conditions affects a Consumer’s statutory rights.

1.        ITs Designs Ltd Liability, Warranty Details and Trial Period Offer

1.1.    Where ITS Designs Ltd is the legal Manufacturer, If any component develops a fault caused by defective materials or workmanship within three years from the date of dispatch, we will, at Our option, repair the component or replace it with an equivalent product free of charge, subject to the exclusions below.

1.1.1.    The following exclusions will apply:

i.    Damage due to misuse or careless handling

ii.    Excessive wear and tear in use

iii.    Attempted unauthorised repairs

iv.    Battery replacement

v.    Sensors offered with a limited life guarantee

1.1.2.    The unit must be returned to an authorised repair centre. To use this service, contact support@alert-it.co.uk to obtain a Returns Authorisation.

1.1.3.    The same warranty applies to sensors where stated in the applicable product information. This warranty does not apply to third-party products that We resell but do not manufacture. Such products are subject to the warranty terms stated in the applicable product information or provided by the relevant manufacturer. This does not affect a Consumer’s statutory rights.

1.1.4.    This warranty also does not apply to products with a stated limited life, including Bed Occupancy Mats, Floor Mats and cotton sheets. Products presenting a health, hygiene, infection or contamination risk, including used Moisture Sensors, must not be returned unless We have provided return instructions.

1.1.5.    The above warranty is offered as an extra benefit and is in addition to Your statutory rights.

1.1.6.    We will use reasonable endeavours to complete repairs within a reasonable period.

1.1.7.    All repairs beyond those attributed to warranty conditions will incur a charge. For the more usual failures, (e.g. broken leads and connectors) a price list is available on request.

2.        Buy-back and Returns Policy for Alert-iT Alarm Systems for Direct Sales to End Users

2.1.    The Alert-iT Systems have been designed to offer improved monitoring of distressful conditions as a supplement to personal vigilance. The detection method is generally simple to use but also adjustable to cater for a variety of needs. Such adjustment may, however, need some trial period, during which we will be pleased to give any technical support needed, by phone or E-mail, as appropriate.

2.2.    However, there will be situations that elude reliable detection. In which case we guarantee to refund the full purchase price on any system returned undamaged and in resaleable condition within the first 30 days. You will only be liable for the return postage. After 30 days and up to 60 days (2 months) from purchase, you may still return the system for a 75% refund. Again, you will need to pay the postage back to us. The cost of repair of any damage will be deducted from any refund due, and for normal wear and tear repairs, a full price list is available. The only exception to this policy is for products that have a limited life or would pose an infection risk if returned (e.g. Occupancy sensors or Moisture sensors).

2.3.    This Buy-back Policy is an additional voluntary benefit and does not affect a Consumer’s statutory rights, including rights relating to faulty Goods or cancellation of a distance or off-premises contract.

3.        Order

IMPORTANT: iTs Designs Ltd, trading as Alert-iT Care Alarms, supplies alarm systems and components intended to assist in the vigilant care of children and adults. Please read these Conditions carefully. They govern the contract between iTs Designs Ltd, company number 04628666, whose registered business address is Fernie House, Unit 3, Coalville Business Park, Jackson Street, Coalville, Leicester LE67 3NR (“We”, “Us” or “Our”), and the Customer (“You” or “Your”) for the supply of Goods and, where applicable, services.

Definitions:

“Business Customer” means a person acting for purposes relating wholly or mainly to that person’s trade, business, craft or profession.

“Consumer” means an individual acting for purposes wholly or mainly outside that individual’s trade, business, craft or profession.

“Customer” means either a Business Customer or a Consumer, as applicable.

“Goods” means the products identified in Our quotation or order acknowledgement which We agree to supply to You.

“Business Day” means a day other than a Saturday, Sunday or public holiday in England.

3.1.    All orders accepted by Us are subject to the following Conditions:

3.1.1.    Orders may be submitted by telephone, post or E-mail.

3.1.2.    We will acknowledge accepted orders by E-mail. A contract is formed when We issue Our order acknowledgement, unless We expressly state otherwise in writing.

3.1.3.    Our order acknowledgement records the Goods that We understand You have ordered. Please notify Us promptly of any error or requested amendment. Unless We agree otherwise, We may dispatch the Goods 24 hours after sending the acknowledgement. This provision does not affect any statutory cancellation or other rights available to a Consumer.

3.1.4.    Any amendment requested by You is subject to Our acceptance and, in the case of a Business Customer, may require a revised purchase order or other written instruction.

3.1.5.    If You are a Business Customer, these Conditions apply to the exclusion of any terms that You seek to impose or incorporate in a purchase order, confirmation of order or other document, unless We expressly agree otherwise in writing.

3.1.6.    If an ordered item is unavailable, We will notify You as soon as reasonably practicable. Where appropriate, We may offer an alternative product at its then-current advertised price. You may reject the alternative and cancel the affected part of the order for a full refund of any amount already paid for that item.

4.        Payment

4.1.    Payment is due when the order is submitted unless You have an agreed credit account. Where You have an agreed credit account, We will invoice the Goods on or after dispatch and payment shall be due 30 days after the end of the calendar month in which the invoice is dated.

4.2.    Invoice payments are managed in accordance with Our credit control procedure.

4.3.    Where You are a Business Customer, We reserve the right to charge statutory interest and recover any applicable fixed compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

4.4.    Prices quoted to Business Customers are exclusive of VAT unless stated otherwise. Prices quoted to Consumers include VAT where applicable. We may change advertised prices before We accept Your order. Once an order has been accepted, the price may be changed only where these Conditions or applicable law permit.

4.5.    If You are a Business Customer, We may set off any overdue and undisputed amount You owe Us against any amount We owe You.

4.6.    You must pay each invoice in the currency stated on it. You are responsible for any currency-conversion or bank charges arising where payment is made in another currency. Payment will not be treated as complete until We have received the full invoiced amount in cleared funds.

5.        Credit Limit

5.1.    This section applies only to Business Customers. We may approve, review, reduce, suspend or withdraw a credit limit at Our reasonable discretion.

5.2.    Customer credit limits are approved by a Senior Manager of the business.

5.3.    New customer credit limits will be agreed by a Senior Manager. The account is opened upon the completion of the Credit Account Application Form. Credit limits are subject to review on a periodic basis.

5.4.    If a Business Customer exceeds its agreed credit limit, We may place the account on hold and notify the Business Customer. The Business Customer may request an increased credit limit, which will be subject to Our approval. If We do not approve an increase, We may require payment before releasing the account from hold or accepting or dispatching further orders.

6.        Ownership of the Goods

6.1.    Title to the Goods shall not pass to You until We have received cleared funds in full payment for those Goods.

6.2.    Until title has passed, a Business Customer shall, so far as reasonably practicable, keep the Goods identifiable as Our property and maintain them in satisfactory condition. Upon Our written request, You shall make any Goods to which We retain title available for collection. We reserve all rights and remedies available to Us by law.

6.3.    A Business Customer may resell Goods in the ordinary course of its business before title passes only where this is expressly permitted under a separate written distributor or reseller agreement with Us. Any such resale shall be governed by that agreement.

7.        Delivery

7.1.    We will dispatch the Goods using Our chosen carrier unless We agree an alternative delivery or collection arrangement with You when the order is placed.

7.2.    Any delivery, administration or minimum-order charge will be notified to You before We accept the order.

7.3.    Any delivery dates are estimates unless We expressly agree otherwise in writing. We shall use reasonable endeavours to meet estimated delivery dates. If You are a Business Customer, We shall not be liable for delay caused by circumstances beyond Our reasonable control. Nothing in this clause affects a Consumer’s statutory delivery or cancellation rights.

7.4.    For export orders, freight and insurance will be charged separately and shown on the order acknowledgement and invoice. You are responsible for applicable import duties, taxes and customs charges unless We agree otherwise in writing.

8.        Returns

Scope: This section applies to returns that are not made under Our Buy-back Policy or contractual Guarantee. Consumer returns and Business Customer returns are governed separately below.

8.1.    If You are a Consumer who purchased the Goods at a distance or off-premises, You may have a statutory right to cancel the contract. Where that right applies, You must notify Us within 14 days beginning on the day after You receive the Goods and return the Goods within 14 days after notifying Us.

8.2.    Customer return instructions: You must notify Us at support@alert-it.co.uk. We will provide return instructions and, where appropriate, a returns number.

8.3.    We will refund the price paid and the cost of standard outbound delivery in accordance with applicable law. Where Goods are returned following cancellation, We will make the refund within 14 days after We receive the Goods back or, if earlier, within 14 days after You provide evidence that the Goods have been returned. You are responsible for the direct cost of returning the Goods unless We have agreed otherwise or the Goods are faulty.

8.4.    Reduction in value: We may reduce the refund to reflect any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods. No restocking charge applies to the proper exercise of a statutory Consumer cancellation right.

8.5.    Hygiene exception: The statutory cancellation right may not apply to sealed Goods which are not suitable for return due to health-protection or hygiene reasons where the seal has been broken after delivery.

8.6.    Faulty goods: Nothing in this clause affects Your rights where Goods are faulty, not as described or otherwise do not conform to the contract.

8.7.    Business Customer returns: A Business Customer may return non-faulty Goods only with Our prior written authorisation and within 30 days after purchase. Unless We agree otherwise in writing, approved non-faulty returns are subject to a restocking charge equal to 10% of the price of the returned Goods. The Business Customer shall also pay the return-carriage costs.

8.8.    Condition of Business Customer returns: The Business Customer must return the Goods in accordance with Our return instructions and in a condition suitable for inspection and, where applicable, resale. We may deduct the reasonable cost of rectifying damage caused after delivery.

9.        Intellectual Property Rights

9.1.    Goods and material contained in Our website and Our catalogue may be the subject of patents, copyright, design, trademark or other intellectual property rights and all such rights are reserved by Us. We make no representation or warranty as to whether Your use of or dealing with the Goods (or any part or component thereof) either will or will not infringe such rights. Without limiting the generality of this statement, We do not grant nor purport to grant to You any licence, permission or authority in respect of such rights and You acknowledge and agree to satisfy Yourself in respect of such matters. We accept no liability for infringement of any such rights.

9.2.    Reproduction in part or whole of Our catalogue or Our Website without Our prior written consent is strictly prohibited.

10.    Data Protection

10.1.    Each party shall comply with all applicable data protection legislation including the UK GDPR and Data Protection Act 2018.

10.2.    We will process personal data in accordance with Our Privacy Policy.

10.3.    Where We process personal data on Your behalf, the parties shall enter into any additional data-processing terms required by applicable data-protection legislation.

10.4.    Calls and video meetings may be monitored or recorded for the purposes described in Our Privacy Policy. Where recording takes place, appropriate notice will be provided.

11.    Electronic Communications

11.1.    An E-mail notice shall be treated as received on the same Business Day if sent before 5:00 pm UK time and otherwise on the next Business Day, provided it is sent to the E-mail address most recently notified for contractual communications and the sender does not receive a delivery-failure notification. This clause does not apply to service of legal proceedings or documents in legal proceedings.

12.    Export Control

12.1.    Where applicable, each party shall comply with applicable export-control, trade-sanctions and import legislation. You shall not export, re-export, transfer or use the Goods in breach of such legislation.

13.    Guarantee

13.1.    Subject to the remaining provisions of this Guarantee, the Goods are guaranteed against defects caused by faulty materials or workmanship for the shorter of:

13.1.1.    the published service life or warranty period of the applicable product; and

13.1.2.    three years from the date of dispatch.

13.2.    This contractual Guarantee is provided in addition to, and does not affect, any statutory rights available to a Consumer.

13.3.    The Guarantee in clause 13.1 is given provided that:

13.3.1.    We are promptly notified in writing upon discovery by You that the Goods are defective due to faulty materials or workmanship.

13.3.2.    the Goods to which the claim refers are returned to Us within 3 years from the date of dispatch by Us (the “Guarantee Period”) suitably packed, carriage prepaid and accompanied with proof of purchase (delivery note or invoice) and details of the nature of the defect; and

13.3.3.    examination by Us of the Goods in question confirms that the alleged defect has not been caused by misuse, neglect, method of storage, faulty installation, handling, testing or repair, by alteration or accident or by any other cause listed in section 13.4.2 below.

13.3.4.    You must contact Us before returning any product that may present a health, hygiene, infection or contamination risk. We may provide alternative inspection, decontamination or disposal instructions where physical return is not appropriate.

13.4.    We may suspend or decline a claim under this Guarantee where:

13.4.1.    You are a Business Customer and an overdue, undisputed amount relating to the Goods remains unpaid. This does not affect any right or remedy that cannot lawfully be excluded or restricted; or

13.4.2.    for any defect arising from:

13.4.2.1.    fair wear and tear, wilful damage, negligence, misuse, or repair of the Goods without Our approval.

13.4.2.2.    any use of or dealing with the Goods in a manner which could not reasonably be expected having regard to their normal purpose.

13.4.2.3.    any use of or dealing with the Goods in conjunction with any other item where such item causes or gives rise to the alleged defect; or

13.4.2.4.    any use of the Goods which is not in accordance with the manufacturer’s operating or user instructions or

13.4.2.5.    any failure to service or maintain the Goods in accordance with the manufacturer’s instructions.

13.5.    The Guarantee shall not be affected by and no obligation or liability shall result from providing technical advice or service in connection with Your order for the Goods.

13.6.    Any software supplied with the Goods is subject to the applicable licence terms. We do not warrant that software will be entirely error-free or uninterrupted. Nothing in this clause excludes any statutory rights or liability that cannot lawfully be excluded.

13.7.    Subject to any statutory rights available to a Consumer, Our obligation under this contractual Guarantee is limited, at Our option, to repairing or replacing the affected Goods or issuing an appropriate credit or refund.

14.    Guarantee After a Repair

14.1.    Goods returned under the Guarantee will be assessed and repaired or replaced in accordance with section 13. Any unexpired part of the original Guarantee Period will continue to apply after the Goods are returned to You.

14.2.    Where a repair is not covered by the Guarantee, We will provide a quotation before carrying out chargeable work. No chargeable repair will be undertaken until the quotation has been accepted.

14.3.    Chargeable repair work and any parts supplied as part of that repair are guaranteed against defective workmanship and defective replacement parts for three months after the repaired Goods are dispatched to You. This repair guarantee does not cover unrelated faults or matters excluded under section 13.3.

15.    Limitation of Liability

15.1.    Liabilities that cannot be excluded; Nothing in these Conditions excludes or limits Our liability for:

15.1.1    death or personal injury caused by Our negligence;

15.1.2.    fraud or fraudulent misrepresentation;

15.1.3.    liability that cannot lawfully be excluded or limited; or

15.1.4.    any other matter for which it would be unlawful to exclude or limit liability.

15.2.    Consumer losses; If You are a Consumer, We are responsible for loss or damage You suffer that is a foreseeable result of Our breach of these Conditions or Our failure to use reasonable care and skill. We are not responsible for business losses suffered by a Consumer. Nothing in these Conditions affects Your statutory rights.

15.3.    Business Customer excluded losses; If You are a Business Customer, subject to section 15.1, We shall not be liable for loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, loss of use, or any indirect or consequential loss.

15.4.    Aggregate liability cap; Subject to section 15.1, Our total aggregate liability arising out of or in connection with a contract with a Business Customer shall not exceed SEK 100,000,000.

15.5.    Lawful extent; The exclusions and limitations in this section apply only to the fullest extent permitted by law.

15.6.    Alarm-product limitation; Alert-iT Care Alarms are intended to supplement appropriate supervision, personal vigilance and care. No alarm product can guarantee detection or communication of every event. This statement does not exclude or limit any liability identified in section 15.1.

16.    Commercial Tolerances

16.1.    Dimensions and other physical characteristics of the Goods are subject to normal commercial tolerances unless otherwise stated. Electrical ratings represent safe working limits.

17.    Miscellaneous

17.1.    Product changes; We reserve the right to discontinue any product, or make design changes to product specifications, or use different suppliers or manufacturers to those stated in Our catalogue or other promotional material or on Our website, without prior notice, as part of Our continuous process of product and service improvement, or to improve product availability. The information contained in Our catalogue or other promotional material or on Our website is correct to the best of Our knowledge at the time of going to press. All images are used for illustration purposes only. No change will materially reduce the functionality or safety of Goods already ordered without Your agreement, except where the change is necessary to comply with applicable law or a safety requirement.

17.2.    Quality Management System; iTs Designs Ltd operates a quality management system certified to ISO 13485:2016. A copy of the applicable certificate may be provided on request. Any product-specific declaration or certificate will be provided where applicable.

17.3.    Severability; If any provision or part-provision of these Conditions is held to be invalid, unlawful or unenforceable, it shall be treated as deleted to that extent. The remaining provisions shall continue in full force and effect.

17.4.    Force majeure; We shall not be liable for delay or failure to perform caused by circumstances beyond Our reasonable control. We will notify You as soon as reasonably practicable and take reasonable steps to minimise the effect of the delay. Nothing in this clause affects any statutory rights available to a Consumer.

17.5.    Entire agreement; If You are a Business Customer, the contract constitutes the entire agreement between the parties concerning its subject matter and supersedes previous proposals, statements and agreements concerning that subject matter. Neither party excludes liability for fraud or fraudulent misrepresentation. This clause does not apply to a Consumer to the extent that it would exclude or restrict rights arising from information or statements that applicable law treats as part of the contract.

17.6.    No waiver; No delay, neglect, or forbearance on Our part in enforcing Our rights against You shall be construed as a waiver or in any way prejudice any of Our rights hereunder.

17.7.    Health and safety information; Where appropriate, health and safety data will be supplied with the Goods. Further information is available upon request.

17.8.    Governing law and jurisdiction; These Conditions and each contract are governed by the laws of England and Wales.

17.8.1.    If You are a Business Customer, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with the contract.

17.8.2.    If You are a Consumer, You may bring proceedings in any court available to You under applicable law.